Policies
Waitlist
There will be a limited amount of waitlist spots available. If you are “waitlisted” for a class, and someone cancels, your status will update to a “booked” position (in order of first come, first serve); and you will assess a charge for the class. If you are on the waitlist, please be prepared to attend in the event someone cancels. Once added to the class, the “no refund” policy applies. If you cannot make it on short notice, cancel the booking for the next in line. You will receive credit. *Do not add yourself to the waitlist if you are not sure you can attend.”
Cancelations/No-show
Reserved classes may be canceled without penalty up to 4 hours before the scheduled class time by logging into your Natural Measures profile or the GloFox app. If your reservation is canceled at least 4 hours before the class start time, you will receive a credit in your account to use for another class of the same category/type. If cancellation is not received within 4 hours before the class start time, we will not credit your account.” In either case, please cancel the class at any time should you not be able to attend. Text messages or phone calls are welcome yet do not qualify as an official cancelation. You must cancel in the Glofox software.
A penalty system is now in effect for not showing to a booked class. Four (4) no-shows, non-cancelations will automatically lock your account from booking until further notice or at the discretion of management. Please cancel if you cannot attend.
Late Policy
You are considered a “NO SHOW” if you are more than 5 minutes late (after instruction begins). If you are running late, please give the studio a call (317-565-7139); and we will hold bikes for up to 5 minutes after class starts. We will not make exceptions to this policy. We appreciate your understanding in advance.
Studio doors are locked once instructions begin. No one will be admitted afterward. Admittance is at the discretion of management. All classes have a 15-minute setup and grace built into the schedule.
Please call 317-565-7139 or email hello@nmcycling.com with questions or concerns.
NM Unlimited Memberships Policy
Ultimate membership holders have late cancellation grace. If you have an NM package, you will not be penalized for a late cancellation. However, repeat non-cancelations will lock your account under the previously stated policy.
Unlimited packages are for adults only, 16 years or older.
Height and Weight Guidelines
Natural Measures spin bikes will accommodate riders at least 4′ 10″ to 6′ 10″ tall, with a maximum recommended weight capacity of 300 lbs.
Trampoline Super Sessions will accommodate participants with a maximum recommended weight capacity of 220 lbs.
NM Kids! (10 – 16)
NM Kids! participants must be at least ten years old, 4’10” tall, and 100 pounds. Parents or guardians (18 years or older) must create an account to register the child. Parent or guardian must accompany NM Kids! riders, unless driving themselves (16 and up).
COVID-19 Guidelines
Natural Measures Cycling will work to offer guests a safe and prosperous experience while in our studio. We will be sure to take the following necessary measures to deter the spread of germs and contaminants, such as Covid– 19.
- Enforce proper social distancing. Hand sanitizer will be provided in-studio.
- Hands-free check-in.
- Perform thorough sanitizing and cleanings before and after sessions – EPA-approved disinfectants, foggers, and dehumidifiers are used to thoroughly clean and disinfect the studio regularly.
Please adhere to the following:
- Only class participants will be allowed in the studio during a session. No additional guests or children are allowed.
- Large bags, backpacks, and gym bags are prohibited inside the studio. You must leave these items inside your vehicle.
- No food is allowed inside the Natural Measures studio.
- Drinks must be in fitness bottles with secure lids or traditional water bottles with a cap.
- Contactless temperature checks will be administered upon entering the studio.
- Riders must wear face masks until instruction begins and immediately upon the conclusion of instruction.
- Face shields are required during cycling. NM Cycling face shields are available for purchase and reuse ($5).
- Spray bottles with EPA-approved disinfectant spray and disinfectant wipes will be available. Riders must spray equipment before and after use. (Once your bike is sanitized, you must exit the studio as quickly as possible)
Walk-in’s
- Until further notice, walk-ins are prohibited to reduce the spread of the virus. All participants must sign up for classes online at https://naturalmeasurescycling.com. Only class participants will be allowed in the studio during a session. No additional guests or children are allowed.
REFUNDS
All sales are final. NM Cycling will not provide refunds for cash after any purchase. If you choose not to complete or attend any class or package purchased, you will not be eligible for a refund. If you feel you will not finish a package, you may want to choose one of the smaller packages or single rides. Please call 317-565-7139 or email hello@nmcycling.com with questions or concerns.
MERCHANDISE RETURNS
All merchandise sales are final. NM Cycling will only provide refunds for merchandise in the form of store credit or exchange (in the case of faulty or damaged merchandise). No refunds for cash will be permitted.
DISCOUNTS
Discounts cannot be combined with other offers.
WAIVER AND RELEASE STUDIO LIABILITY RELEASE
Please read the following thoroughly. By creating your Natural Measures Cycling profile, you are agreeing to and acknowledging the following:
By signing up for and attending Natural Measures Cycling classes, activities, and other programs, and using Natural Measures Cycling’s premises, facilities, and equipment (collectively, “classes and facilities”), you hereby agree that you are responsible for payments and fees charged. You hereby:
Agree to assume full responsibility for any injuries or damage sustained or aggravated by you concerning the classes and facilities.
I, for myself, my heirs, and assigns, waive, release and forever discharge Natural Measures Cycling, its officers, agents, members, employees, representatives, and all others from all responsibility, claims, rights, causes of action, and/or liability from injuries or damages to your person or property resulting from your participation in and use of the classes and facilities.
Represent you have no medical or physical condition which would prevent you from attending and/or using any of Natural Measures Cycling’s classes and facilities and/or put you in any physical or medical danger and have not been instructed by a physician not to do so.
Natural Measures Cycling hereby advises you that individuals with any chronic disabilities or conditions are at risk of using Natural Measures Cycling classes and facilities and are advised against doing so. In addition, if in the opinion of Natural Measures Cycling staff, you would be at physical risk using Natural Measures Cycling classes and facilities, you will be denied access to Natural Measures Cycling and its classes and facilities until you furnish Natural Measures Cycling with a letter from your medical doctor releasing you from said risk, at your sole cost and expense, If you decline to obtain such a letter, you will not be permitted to use the classes and facilities of Natural Measures Cycling until resolved. No one under 18 is allowed (including access to facilities and class participation) without consent and a parent or legal guardian’s chaperone. Natural Measures Cycling makes no representations about any other website (third party or otherwise) that you may access via naturalmeasurescycling.com.
LEGAL NOTICE – USE OF THIS WEBSITE
Natural Measures Cycling maintains this Website for the convenience of and communication with existing and prospective customers and their education and information. Please feel free to browse the Site. You may download material displayed on this Website for non-commercial, personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. However, you may not distribute, modify, transmit, reuse, re-post, or use the content of this Website for public or commercial purposes, including the text, images, audio, and video, without Natural Measures Cycling’s written permission in each instance. Changes periodically are made to the information contained on this Website.
INTELLECTUAL PROPERTY
Unless otherwise noted, product and service names, designs, logos, titles, text, images, audio, and video within this Website are the trademarks, service marks, trade names, copyrights, or other intellectual property of Natural Measures Cycling. All other unregistered and registered trademarks or service marks are the property of their respective owners. Nothing contained within this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Natural Measures Cycling intellectual property displayed within this Website without Natural Measures Cycling’s written permission in each instance.
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In no event shall Natural Measures Cycling or any other party involved in creating, producing, maintaining or delivering this Website, or any of their respective shareholders, directors, officers, members, managers, employees or agents (collectively, “Released Parties”), be liable for damages of any kind whatsoever including, without limitation, any direct, indirect, exemplary, incidental, consequential, punitive, special or other types of damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with your access to, use of, or browsing in this Website or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Website or any linked sites.
By your access to, use of, or browsing in this Website, you release Natural Measures Cycling and the other Released Parties. You agree to indemnify and hold it and them harmless from and against all claims, demands, losses, actions, suits, proceedings, or other liability arising out of or in any manner relating to your access to, use of, or browsing in this Website or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Website or any linked sites including, without limitation, it’s and their attorney’s fees and costs of defense.
UNAFFILIATED PRODUCTS, SERVICES, AND SITES
Descriptions of, or references to, products, services, publications, or sites not owned or offered by Natural Measures Cycling do not imply endorsement of that product, service, publication, or Site. Natural Measures Cycling has not reviewed all material linked to this Website and is not responsible for the content of any such material. Your linking to any other sites is at your own risk.
COMMUNICATIONS WITH THIS WEBSITE
You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Natural Measures Cycling will fully cooperate with any law enforcement authorities or court order requesting or directing Natural Measures Cycling to disclose the identity of or help identify or locate anyone posting any such information or materials.
Any communication or material you transmit to this Website by email or otherwise, including any data, questions, comments, suggestions, or the like, will be treated as non-confidential and non-proprietary. Anything you transmit may be edited by or on behalf of Natural Measures Cycling, may or may not be posted to this Website at the sole discretion of Natural Measures Cycling, and may be used by Natural Measures Cycling for any purpose, including, without limitation, reproduction, transmission, publication, broadcast, and posting. Further, Natural Measures Cycling is free to use any ideas, concepts, know-how, or techniques in any communication you send to the Site for any purpose whatsoever, including, but not limited to, developing manufacturing and marketing products using such information.
